About Return Center Address
To ensure your after-sales concerns are addressed efficiently, please contact a Customer Service Specialist within 90 days of receiving your order. Based on your location, we will assign the nearest return center and provide you with the appropriate return address. To streamline the process, we kindly request that you take photos of the items to confirm their condition before initiating a return. Your cooperation is greatly appreciated.
Once the returned package arrives at our return center, our team will conduct a thorough inspection to assess the quality and check for any damage. If the returned items meet our quality standards, we will proceed with issuing a refund or arranging an exchange.
Important Note: The return address may vary depending on your location. Please contact our customer service team to confirm the correct return address before sending any items. We cannot be held responsible for returns sent to an incorrect address.
Refunds, Returns, and Exchange Policy (Ready-to-Wear Collections)
- We offer exchanges or refunds if the product you receive does not fit, does not meet your expectations, or if you change your mind.
- This policy applies only if the product is unworn, undamaged, and in resalable condition with all original tags and packaging intact.
- The customer is responsible for the return shipping fee. Please contact customer service before returning any items.
- We understand that selecting the right size can be challenging. If you need to exchange an item due to size or an incorrect order, we will cover the postage cost for the first replacement. For any additional exchanges, both the return and replacement shipping fees will be the customer’s responsibility.
Non-Returnable Items
We cannot accept returns under the following conditions:
- Items returned after the 90-day warranty period.
- Items that have been washed, worn, used, or damaged, rendering them unsellable.
- ON-SALE products marked as “special offer” or “big deals.”
- Made-to-Order (MTO) items, including customized clothing or items modified to meet specific customer requests (e.g., height, color, materials, logos, or design changes).
Wrong or Faulty Items
An item is considered faulty if it is received damaged or if a manufacturing defect occurs within 90 days of purchase. Please note that wear and tear on shoes does not qualify as a fault.
Minor differences, such as slight color variations, do not classify an item as faulty. A product is only deemed incorrect if there is a significant discrepancy in type, color, size, or essential features compared to what was ordered. In such cases, the item may be eligible for replacement, repair, or a refund. Customers must provide a detailed description of the issue, along with photos or videos, to clearly demonstrate the problem.
Order Cancellation
Customers may cancel any order for non-personalized items (from the Ready-to-Wear collections) at any time before the order is shipped.
Exchange and Refund (Money-Back Guarantee)
- All returned items will be inspected by our after-sales team. Items must be in their original condition, with all packaging, manuals, and accessories included.
- For exchanges, processing time will take 1-3 business days after receiving the returned item, depending on stock availability.
- For refunds, processing time will take 1-3 business days after receiving the returned item. The refund will then be issued to your original payment method, which may take 7-14 days to reflect in your account.
- To prevent fraud or abuse of our returns policy, we reserve the right to refuse excessive or unreasonable returns for “Change of Mind” reasons. Once an exchange is issued, refunds are no longer accepted.
- The money-back guarantee does not apply to volume/wholesale orders or customized items.
Important Notes:
- The maximum refund amount will not exceed the original payment made to hocbstyle.de.
- hocbstyle.de is not responsible for bank fees, currency exchange charges, or other third-party fees. These are managed by the customer’s bank and will not be reimbursed.
At hocbstyle.de, we are committed to providing a seamless and satisfying shopping experience. If you have any questions or concerns, our customer service team is here to assist you every step of the way. Thank you for choosing hocbstyle.de!